AI Voice Agent
Turn More Inbound Calls Into Scheduled and Routed Work.
Vivitec builds AI voice agents that answer in natural conversation, capture caller intent, and connect to the scheduling and business systems your team already uses.
The missed-call problem
Busy teams cannot answer every inbound call.
Scheduling requests, quote inquiries, and routine questions often arrive after hours or while staff are already helping someone else. When caller intent is not captured consistently, follow-up slows and opportunities are easier to miss.
Calls Go Unanswered
After hours and at peak times, calls ring out or go to voicemail, and the caller moves on.
Routine Questions Drain Staff
The same handful of questions consume hours that your team could spend on real work.
No Record of What Callers Want
Without a consistent capture of caller intent, follow-up is inconsistent and opportunities slip.
How the workflow changes
Answer, capture, act, and record in one flow.
The voice agent handles defined inbound conversations, gathers the information your team needs, and connects approved actions to scheduling or business systems. The phone number, call data, integrations, and operating controls remain under your organization’s governance.
Answer
Handle supported inbound calls in natural conversation, including during busy periods and outside normal hours.
Capture
Collect caller intent, contact details, and the information required for the next step.
Act
Complete approved actions such as scheduling, routing, or creating a follow-up task.
Record
Write the interaction and outcome back to the systems your team uses for follow-up.
Review the call flow
See if a Voice Agent Fits Your Inbound Calls
Start with the calls your team receives, the information each conversation needs to capture, and the actions the agent should be allowed to take.